Returns & Exchanges
We want you to love your Mint Velvet purchase, but if something isn't quite right, you can return any unworn items within 28 days of receipt for a full refund. Our process is designed to be effortless, ensuring you can shop with total confidence.
Register Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging with all tags attached, ensuring the parcel is securely sealed for transit.
Choose a Drop-off Point
Download your prepaid shipping label or QR code from the portal and drop your parcel off at any authorized collection location.
Receive Your Refund
Once our team has processed your return, you will receive an email confirmation and your refund will be issued to your original payment method within 10 working days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing