Frequently Asked Questions
Everything you need to know about your Mint Velvet shopping experience.
What are your delivery options and timeframes?
We offer Standard Delivery within 3-5 working days, as well as Next Day Delivery for orders placed before 8pm Monday to Friday. International shipping times vary by destination.
How do I return an item and what is the policy?
You can return any unworn items within 28 days of receipt. Returns can be made via our online portal using a local drop-off point or through any of our standalone boutiques.
How can I track my order?
Once your order has been dispatched, you will receive an email with a tracking link. You can also track your parcel by logging into your account and visiting the 'Order History' section.
Which payment methods do you accept?
We accept all major credit and debit cards including Visa, Mastercard, and American Express. We also offer digital payment options such as PayPal, Apple Pay, and Klarna for flexible financing.
How do I find the right size?
Each product page features a detailed 'Size Guide' to help you find your perfect fit. If you are between sizes, we generally recommend choosing your usual size for our relaxed, signature silhouettes.
Can I amend or cancel my order after it has been placed?
Because we aim to process orders as quickly as possible, we are unable to make changes or cancellations once an order is confirmed. However, you can return the items for a full refund once received.